Legal Policies

SportsGauge ("we", "us", "our") provides an online platform that helps sporting organisations deliver officiating feedback, support the coaching of officials, and provide administrators with tools and insights to enhance development.

This Privacy Policy explains how we collect, use, store, and disclose personal information when you use the SportsGauge website or platform.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

For the purposes of this policy:

• Official means an umpire, referee, or match official who receives feedback through SportsGauge.
• Coach means an officiating coach responsible for overseeing the development of officials.
• Observer means a person authorised to provide feedback to officials (including mentors, supervisors, assessors, match day coach or senior officials).
• Administrator means a person authorised by a Sports & Officiating Group or League to manage users, permissions, and settings.
• Sports & Officiating Group / League means the organisation using SportsGauge and acting as the data controller.

SportsGauge may collect and process the following personal information:

• First name and surname (officials, coaches, observers, administrators)
• Email address (used for account access and delivery of feedback)
• Customer organisation ID (used for unique identification and data matching)
• Parent or guardian email address (for under-18 officials, to copy feedback communications)
• Sports & Officiating Group or League affiliation (used to tailor feedback forms and reporting)

Personal information is collected when:

• Administrators upload or manage user details
• Coaches or observers submit feedback
• Officials receive feedback communications
• Users enter or update information in the platform
• Data is synced from authorised third-party systems
• Users interact with the SportsGauge website or platform

SportsGauge does not collect information unrelated to officiating development or platform operation.

We use personal information to:

• Deliver officiating feedback to officials
• Support coaching, development, and review processes
• Tailor feedback forms, reports, and summaries to Sports & Officiating Groups
• Generate individual and group-level insights (including optional AI-assisted summaries)
• Manage user roles, permissions, and access controls
• Communicate platform activity (such as feedback delivery and account notices)
• Maintain system security, integrity, and performance
• Meet legal and regulatory obligations

When SportsGauge is used by a League or Sports & Officiating Group:

• The League or Sports & Officiating Group is the data controller
• SportsGauge acts as a service provider, processing data solely to provide, support, and improve the platform

SportsGauge may use artificial intelligence to assist with generating summaries or insights from feedback data.

• AI features are admin-triggered, not automatic
• AI outputs are advisory only
• All AI-generated content must be reviewed by authorised users before being shared as it may make mistakes
• AI does not make automated decisions about officials

We may disclose personal information to:

• Cloud infrastructure and service providers required to operate the platform
• Trusted contractors supporting platform delivery
• Regulators or authorities where required by law

SportsGauge does not disclose data to third parties for marketing purposes.

SportsGauge uses Google Cloud Platform infrastructure. Some data may be stored or processed outside Australia.

Where this occurs, we take reasonable steps to ensure protections consistent with Australian privacy laws.

We take reasonable steps to protect personal information, including:

• Secure cloud hosting
• Role-based access controls
• Authentication safeguards
• Monitoring for unauthorised access or misuse

SportsGauge supports Sports & Officiating Groups that include officials under 18 years of age.

Where an official is identified as a minor:

• Date of birth is used solely to verify age
• Parent or guardian email details may be stored
• Feedback emails sent to the official are copied to a parent or guardian
• SportsGauge does not facilitate private one-to-one communication between adults and minors
• Officials do not independently control platform permissions

Individuals may request access to, or correction of, their personal information by contacting us. Requests are handled within a reasonable timeframe.

SportsGauge may send occasional non-essential communications (such as product updates or platform news).

Users may unsubscribe from non-essential communications at any time.

Privacy complaints should be raised with SportsGauge in the first instance.

If unresolved, complaints may be lodged with the Office of the Australian Information Commissioner (OAIC).